It is the aim of the complaints handling framework to direct all efforts towards satisfying a complaint rather than allowing it to remain unresolved and thereby escalating into a dispute.
Any unresolved complaints involving National Electricity Market participants that escalate into disputes will be managed according to Transend’s Dispute Management System (DMS).
Our Dispute Management System has been developed in accordance with the guidance notes prepared by the Dispute Resolution Adviser to the Australian Energy Regulator.