Transend considers that feedback and complaints are valuable mechanisms to improve business objectives, improve the quality of products and services provided, and proactively identify areas that may require remedial action.
Feedback may include an expression of satisfaction, praise, dissatisfaction, or concern about any aspect of Transend's service, employees, contractors or authorised representatives.
How to lodge feedback
You can give us feedback by emailing us at customerservice@transend.com.au or we welcome your comments to us using the feedback form (DOTX, 108.06 KB) .
Alternatively, you can write to us at:
Transend Networks Pty Ltd
PO Box 606
MOONAH TASMANIA 7009
Australia
If you wish to talk to a Transend representative or the NEM Strategy and Compliance team our telephone number is 1300 361 811.
How to make a complaint
Our feedback and complaints handling guideline (PDF, 304.76 KB) details how we will manage all types of complaints, from the moment a complaint is lodged to final determination. We’re aiming for continuous improvement in the level of your satisfaction with our products, service, employees and representatives. Transend aims to deal with complaints promptly and in an efficient manner and we will make every effort to satisfy your complaint.
Confidentiality
All personal information collected by Transend will be handled in accordance with applicable privacy laws.
For electricity distribution complaints please contact Aurora Energy 1300 132 003.